Terms of sale and returns

The DRINKDREAM.EU online store (hereinafter referred to as the Online Store) is owned and operated by Nunun OÜ (registration code 16956456), located at Turu plats 5, Tallinn 11611.  

Validity of the sales contract, product and price information

The terms of sale apply to the purchase of goods from the Online Store.

The prices of the products sold in the online store are indicated next to the products. The price includes a fee for delivering the goods. The prices displayed in the online store include the VAT rate valid in the Republic of Estonia.

The fee for delivering the goods depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when completing the order.

Information about the product is provided in the Webshop directly next to the product.

Forming the order

To order the goods, you must add the desired products to the shopping cart. To complete the order, you must fill in the required data fields and choose the appropriate method of product delivery. The amount of the fee is then displayed on the screen, which can be paid via a bank link or using another payment solution.

Payment by bank links and credit card is offered by Montonio Finance (https://montonio.com/et/).

If the ordered goods cannot be delivered due to the end of the goods or for some other reason, the buyer will be informed of this as soon as possible and the money paid (including the costs of delivering the goods) will be returned without delay, but no later than within 14 days of sending the notice. If possible, the customer will be offered a product replacement, and if the customer agrees, a replacement product will be delivered to the buyer.

In the case of a cheaper replacement product, the Webshop will refund the difference in the price of the products, in the case of a more expensive product, the Customer must compensate the difference in the price of the two products.

Delivery

Goods are sent to the following countries: Estonia, Latvia, Lithuania and Finland.

If you want to order the goods to another European country, you have to contact the online store and the online store will inform you about the possibility and conditions within 1 day.

The shipping costs of the goods are borne by the buyer, and the corresponding price information is displayed next to the shipping method.

Shipments within Estonia generally arrive at the destination specified by the buyer within 1-3 working days (unless otherwise stated) from the entry into force of the sales contract. 

Delivery outside Estonia takes place within 10 calendar days.

Our delivery partners are: DPD and Omniva. The online store does not take responsibility for delivery delays caused by the delivery partner.

In exceptional cases, you have the right to deliver the goods within 45 calendar days. Natural disasters, delays due to illness and delays that could not be accounted for by the Online Store or the courier company are exceptional cases.

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days, the right of withdrawal does not apply to the following product groups: perishable foods, alcohol, software licenses, CD/DVD/BLU-Ray and other similar data carriers.

The right of withdrawal does not apply if the buyer is a legal entity.

In order to use the 14-day right of return, the ordered goods must not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in a way that is allowed to test the goods in a physical store.

If the goods have been used for purposes other than what is necessary to verify the nature, characteristics and functioning of the goods, or if they show signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.

In order to return the goods, a statement of withdrawal from the purchase of the goods must be submitted, the form of which can be found  from here: statement of withdrawal  (https://drinkdream.eu/taganemisavaldus) and send it to the e-mail address info@drinkdream.eu within 14 days of receiving the goods at the latest.

The cost of returning the goods is borne by the buyer, unless the reason for the return is that the item to be returned does not correspond to what was ordered (e.g. a wrong or defective item).

The buyer must return the goods within 14 days after submitting the application or provide proof that he has handed over the goods to the carrier of the goods within the aforementioned period.

Upon receipt of the returned goods, the online store shall return to the buyer immediately, but no later than 14 days after the delivery of the goods to the courier, all fees received from the buyer under the contract and taking into account the provisions of these Terms and Conditions.

The Online Store may refuse to issue refunds until it has received the item that is the subject of the contract or until the buyer has provided evidence that it has returned the item, whichever occurs first.

If the buyer has explicitly chosen a delivery method other than the cheapest usual delivery method offered by the Online Store, the Online Store does not have to refund the cost to the consumer that exceeds the cost associated with the usual delivery method.

The online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer, if the price of the goods in the online store is marked significantly below the market price of the goods due to an error.

The right to file a claim

The online store is responsible for the non-compliance of the goods sold to the buyer with the contract conditions or a defect that already existed at the time of handing over the item and that appears within two years from the handing over of the goods to the buyer. Within the first six months from the delivery of the item to the buyer, it is assumed that the defect was already present at the time of delivery of the item. It is the Webshop's responsibility to refute the corresponding assumption.

The buyer has the right to contact the online store within two months at the latest if a defect appears, by sending an e-mail to info@drinkdream.eu.

The online store is not responsible for defects that have occurred after the goods have been handed over to the buyer.

If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Webshop will return all fees associated with the sales contract to the buyer. The buyer is obliged to return the goods to the Online Store at the request of the Online Store.

The online store responds to the consumer's complaint in writing or in a form that enables written reproduction within 15 days.

Direct marketing and personal data processing

The online store uses the personal data entered by the buyer (including name, phone number, address, e-mail address, bank details) only to process the order and send the goods to the buyer.

The online store transmits your personal data as follows:

1. to companies providing transport services in order to deliver the goods.
2. to the payment processor Montonio Finance, which is the authorized processor for receiving payments.

The online store sends newsletters and offers to the buyer's e-mail address only if the buyer has expressed his wish to do so by entering an e-mail address on the website and has indicated his wish to receive direct mail notifications.

The buyer can opt out of offers and newsletters sent to e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.

Nunun OÜ is the responsible processor of your personal data. For questions and suggestions, please contact info@drinkdream.eu.

Solving arguments

If the buyer has complaints about the Online Store, they must be sent to the e-mail address  info@drinkdream.eu.

If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can appeal to the Consumer Disputes Committee. You can familiarize yourself with the procedural conditions and submit an application here (https://komisjon.ee). The competence of the Consumer Disputes Committee is to resolve disputes arising from the contract concluded between the buyer and the Online Store. Review of the buyer's complaint by the commission is free of charge.

The buyer can turn to the consumer dispute resolution platform of the European Union towards (http://ec.europa.eu/consumers/odr/).

These terms and conditions were drawn up on 02.04.2024
and are valid until the next version is adopted.